Return and Exchange Policy

Nishat UAE strictly follows the terms and conditions mentioned below for return and exchange. Any dispute or claim arising out of or in connection with this website shall be governed and construed following the laws of the UAE.

At Nishat UAE, we are committed to providing our valued customers with a seamless shopping experience. To ensure your satisfaction, please read and adhere to the following terms and conditions for returns and exchanges:

  1. Exchange Procedure:
  • Customers can exchange products from the Nishat outlet and the Online Store once within 14 days from the date of order placement within the same category.
  • Exchange is only possible within the same category, subject to stock availability.
  • In the absence of stock, Nishat will issue a coupon for the same amount.
  • For sale items, customers are required to pay the price difference as per the available price in the system for exchanges (If Any).
  • Products must be in their original, unused condition, with a price label attached and accompanied by the invoice.
  • All returns will undergo inspection by our NL Online warehouse quality control team. Items used, washed, mishandled, or not in their original condition will not be eligible for return or exchange.
  • To initiate an exchange or return, please get in touch with our customer services department at 0097152 8250956 or email us at, stating the order ID and the reason for the exchange.
  • Nishat reserves the right to reject returns and exchanges if proper care instructions are not followed.
  • NL UAE e-store will cover shipment costs for damaged, incorrect, or incomplete orders; otherwise, customers are responsible for return and exchange shipment costs.
  1. Refund Policy:
  • We do refund in exceptional cases and currently, we do not support a refund policy for cash-on-delivery (COD) orders. However, for COD a coupon of equal value will be issued for E-Store customers in exceptional cases where the desired item is unavailable in stock.
  • The coupon will be valid for 7 days and can be redeemed only on the E-Store.
  • For Paid orders, refunds will be done only through the Original Mode of Payment.
  • When a refund is processed, a credit will automatically be applied to your credit card within 2 weeks. If you have not received a refund in the said period please check your bank account. It may take some time before the refund is posted. Sale items cannot be refunded.
  1. Return Procedure:
  • If you choose to return an order, inform our customer services department at 0097152 8250956 or email us at, clearly stating the reason for the return.
  • Return the item(s) in their original packaging.
  • All returns will be inspected upon arrival in our Nishat UAE Online warehouse. Items not in their original state will not be considered for return.
  1. Damaged or Opened Parcel:
  • Customers are advised not to accept orders if the parcel is damaged or the seal is opened.
  1. City Without Nishat Outlet:
  • If the Nishat outlet is unavailable in your city, please email us at with the order ID for exchange cases.
  • In case of damaged or missing products, contact us immediately at 0097152 8250956 upon receiving the parcel.

 By purchasing on our website, you agree to abide by these return and exchange policies. Nishat UAE reserves the right to update or modify these policies at any time. For any further clarification or assistance, please contact our customer services department.


Shipping Policy

We appreciate your choice to shop with Nishat UAE. Please review our shipping policy to understand the terms and conditions related to the shipment of your orders.

  1. Shipping Charges:
  • Standard Shipping fee of 9 AED will be applied to all orders within the UAE.
  1. Shipment Cost Responsibility:
  • Nishat UAE e-store will cover all shipment costs if the provided order is damaged, incorrect, or incomplete.
  • For all other cases, including returns and exchanges, customers are responsible for bearing the shipment cost.
  1. Shipment Timeframe:
  • The time it takes for your exchanged product to reach you may vary depending on your location.
  1. Exceptional Shipment Costs:
  • If the Nishat UAE e-store is responsible for a damaged, incorrect, or incomplete order, all associated shipment costs will be borne by us.
  • However, in cases where the customer initiates a return or exchange for reasons other than Nishat UAE e-store error, the customer will bear the shipment cost.

By placing an order with us, you acknowledge and agree to the terms outlined in our shipping policy. We aim to provide a reliable and efficient shipping experience for our valued customers. If you have any further questions or require assistance, please feel free to contact our customer services department. Thank you for choosing Nishat UAE for your shopping needs.


Lost Shipping Policy

At Nishat UAE, we take every measure to ensure the safe and timely delivery of your orders. While we maintain a meticulous record of customer shipments from dispatch to delivery through our trusted courier service partners, unforeseen circumstances may arise. We understand the importance of your order, and in the rare event that your shipment is lost, please refer to our Lost Shipping Policy:

  1. Tracking and Record-Keeping:
  • We maintain a comprehensive track record of customer shipments in collaboration with our courier service partners.
  1. Contacting Customer Services:
  • If you have not received your order within 7 days of dispatch, we kindly ask you to contact our customer services department promptly.
  • Reach out to us at 00971528250956 or send an email to

Our customer services team is here to assist you in locating your shipment and addressing any concerns you may have. Your satisfaction is our priority, and we appreciate your understanding in these exceptional situations.


    Business hours for our offline stores in UAE are as follows:

    UAE Stores Locations & Timings  

    City Centre Mirdif                                           10:00 am – 1:00 am, throughout the week                                         
    Dubai Festival City Mall – from 22 March onwards - Mon-Thur: 10:00 am-12:00 am, throughout the week 
    Outlet Mall                                                      10:00 am – 12:00 am, throughout the week                                         
    Oasis Mall                                                        10:00 am – 12:00 am, throughout the week                                         
    Meena Bazaar – First 10 days - 10:00 am – 11:00 pm (throughout the week), rest of the month 10am-1am.
    Arabian Centre                                                Mon-Thur: 10:00 am-12:00 am, Fri & Sun: 10:00 am-1:00 am
    Al Ghurair Centre - from 21st March onwards - 10:00 am – 12:00 am, throughout the week                                           
    City Centre Sharjah                                        10:00 am – 1:00 am, throughout the week
    City Centre Al Zahia                                       10:00 am – 1:00 am, throughout the week
    City Centre Ajman                                          10:00 am – 12:00 am, throughout the week
    Al Wahda Mall                                                 Sun-Thur: 10:00 am-12:00 am, Fri & Sat: 10:00 am-1:00 am
    Bawabat Al Sharq Mall                                   10:00 am – 1:00 am, throughout the week
    AL AIN
    Al Ain Mall                                                        Sun-Thur: 10:00 am-12:00 am, Fri & Sat: 10:00 am-1:00 am