No, creating a member account is not mandatory. You can browse our website, add your favorite items to your basket, and place an order using our guest checkout option.

However, creating a member account makes your shopping experience easier and more convenient. With a member account, you can:

• Save and manage your delivery addresses
• View your previous orders
• Check your order status before dispatch
• Enjoy a faster and more convenient checkout experience

What if I forget my password?

If you forget your password, simply click on “Forgot Your Password?” on the Login/Sign Up page. Enter your registered email address and click “Reset Password.”

You will receive an email with instructions to reset your password. Once your details have been verified, you can create a new password and access your account again.

How can I update or edit my shipping/billing address details?

To update your shipping or billing address, first log in to your account and go to “My Account.” From there, you can edit or update your personal and address details and save them for future orders.

You can also update your account password from the same section.

Shopping at the Nishat UAE eStore is simple and convenient.

1. Select the product you wish to purchase.
2. Choose your preferred size and color, where applicable.
3. Click “Add to Cart.”
4. A confirmation pop-up will appear once the item has been added to your cart.
5. Click “Proceed to Checkout.”
6. Enter your complete delivery details, including a valid mobile number and email address.
7. Select your preferred payment method.
8. Review your order details and click “Place Order.”

Once your order is successfully placed, you will receive an order confirmation by email.

How do I know if my order has been successfully placed?

Once your order has been successfully placed, you will receive a confirmation email at your registered email address.

The email will include your order summary, invoice, and order number. If you do not receive an order confirmation email, your order may not have been successfully placed.

If you need further assistance, please contact our customer support team.

You can easily change or remove items from your cart while you are still shopping. Simply go to your “Shopping Cart” and update your selection before placing the order.

Once your order has been confirmed, it cannot be changed or cancelled before dispatch. In such cases, the order will be delivered to you, and you may return the item in accordance with our Returns Policy.

At Nishat UAE eStore, we offer the following convenient payment options:

1. Cash on Delivery – Available within the UAE only
2. Credit/Debit Card – Visa and MasterCard
3. Samsung Pay
4. Apple Pay

How secure is my credit card and personal information?

At Nishat, your online security is extremely important to us. We take appropriate measures to protect your personal and payment information.

All pages that require you to enter personal or payment details are secured using SSL encryption. You can also look for the padlock icon in your browser's address bar, which indicates that the connection is secure.

What currency are your prices displayed in?

All prices on the Nishat UAE eStore are displayed in United Arab Emirates Dirhams (AED) by default.

How long will my order take to be delivered?

Delivery times vary depending on the destination:

• Within the UAE: 2–4 working days
• Other GCC countries: 7–10 working days

Please note that delivery times may vary depending on the destination and other circumstances beyond our control.

Orders within the UAE are delivered through our trusted courier partners, including Skynet Express, Aramex, and Getgive Courier Services.

What happens if I am not available when my order is delivered?

Our courier partner will make two delivery attempts at the address provided during checkout.

To help ensure a smooth delivery, please make sure that your contact number, complete address, and postal code are entered correctly when placing your order.

If delivery is unsuccessful after the second attempt, the parcel will be returned to the Nishat UAE warehouse, and you will receive an email notification regarding the status of your order.

Once your order has been dispatched, you will receive an email containing your tracking number.

To check your delivery status, visit our Order Tracking page and enter your tracking number:

Track Your Order

Your tracking information will allow you to follow the progress of your shipment until it reaches you.