Section 1: Return and Exchange Policy

NL UAE strictly follows the terms and conditions mentioned below for return and exchange:

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

If you receive an order with item(s) that are not in their original condition (seal opened), defective/damaged or incorrect then you can return it to NL UAE within 14 days of the item(s) delivery. NL UAE e-Store will only accept return and exchange for purchase made from the NL UAE e-Store.

If you choose to return the order, you will be required to inform our customer services department (by calling 0097152 8250956 and/or by sending an e-mail to nishatgcconline@nishatmills.com). Kindly clearly mention why you would like to return your order. Please return the item(s) in their original packing.

Replacement shall only be entertained if the customer wants to exchange within the same category depending upon the availability of the stock. All returns will be inspected upon arrival in our NL UAE Online warehouse. If the NL UAE quality team find that the articles were used, washed, mishandled or not in their original state then we will not be able to consider the return.

We offer customers the option of exchanging received items at their nearest store as well within 14 days of delivery with the supporting receipt.

Business hours for our offline stores in UAE are as follows:

UAE Stores Locations & Timings

DUBAI
City Centre Mirdif - 10:00 am – 12:00 am (Midnight) throughout the week
Dubai Festival City Mall - Mon-Thur: 10:00 am-11:00 pm, Fri-Sun: 10:00 am-1:00 am
Outlet Mall - Sun-Thur: 10:00 am-10:00 pm, Fri & Sat: 10:00 am-12:00 am
Oasis Mall - Mon-Thur: 10:00 am-10:00 pm, Fri & Sun: 10:00 am-12:00 am
Meena Bazaar - 10:00 am – 11:00 pm (throughout the week)
Arabian Centre - Mon-Thur: 10:00 am-10:00 pm, Fri & Sun: 10:00 am-12:00 am
Al Ghurair Centre -10:00 am – 12:00 am (Midnight) throughout the week

SHARJAH
City Centre Sharjah - 10:00 am – 12:00 am (Midnight) throughout the week
City Centre Al Zahia - Mon-Thur: 10:00 am-10:00 pm, Fri & Sun: 10:00 am-12:00 am

AJMAN
City Centre Ajman - Mon-Thur: 10:00 am-10:00 pm, Fri & Sun: 10:00 am-12:00 am

ABU DHABI
Al Wahda Mall - Sun-Thur: 10:00 am-10:00 pm, Fri & Sat: 10:00 am-12:00 am
Bawabat Al Sharq Mall - Sun-Thur: 10:00 am-10:00 pm, Fri & Sat: 10:00 am-12:00 am

AL AIN
Al Ain Mall - Sun-Thur: 10:00 am-10:00 pm, Fri & Sat: 10:00 am-12:00 am

NOTE :
- All products to be exchanged must be returned in their original packaging along with the original sales receipt within 7days from the date of delivery.
- After the sale is over, the sale items will be exchanged by the current prices available in system.

*Accessories and discounted Items cannot be exchanged or returned.

Section 2: Refund policy

We do refund in exceptional cases and Refunds will be done only through the Original Mode of Payment.

Refund Process: When a refund is processed, a credit will automatically be applied to your credit card within 2 weeks. If you have not received a refund in the said period please check your bank account. It may take some time before the refund is posted. Sale items cannot be refunded.

Section 3: Shipping

Shipment is free all over the UAE and in other GCC countries on orders worth AED 299 and above. To return or exchange your product, you should mail your product to NL UAE-estore: Plot# mo0741,Nishat International FZE, Jebel Ali, UAE

Depending on where you live, the time it will take for your exchanged product to reach you may vary. Kindly note NL UAE e-store will bear all the shipment costs if NL UAE e-store provided damaged, incorrect or incomplete order, otherwise the customer will have to bear the shipment cost on return and exchange.

Section 4: Lost Shipping Policy

We keep a track record of our customer shipments from dispatch till delivery with the help of our courier service companies. However, we cannot guarantee that the shipment will reach you. If your order is not received within 7 days of dispatch kindly contact our customer services department (00971528250956) or email us (nishatgcconline@nishatmills.com).